Privacy Policy
Your privacy matters to us at Rising Mirror Solace
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we collect information you provide voluntarily. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may gather extra business details such as company registration details, preferred delivery times, and budget considerations. This helps us deliver a service tailored to your business needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to enhance website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Rising Mirror Solace respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We handle the protection of your personal data with utmost seriousness and employ suitable technical and organizational measures to safeguard it. This involves secure data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to safeguard information as it travels between your browser and our systems.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit how your information is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or approximately two years of inactivity
Cookies and Site Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser preferences. However, turning off certain cookies may affect site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Links to External Sites
Our site may contain links to third-party websites or services. This privacy policy covers only Rising Mirror Solace and our site. We are not responsible for the privacy practices of external websites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When major changes occur, we will refresh the "Last Updated" date at the top of this policy.
Please take time to review this policy periodically so you stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please reach out to us.
Contact Us About Privacy
Rising Mirror Solace Privacy Team
221B Baker Street, Marylebone, London
London, United Kingdom NW1 6XE
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.